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Legal
Last updated: 16 August 2026
At Mina Perfumes, we want you to feel confident when shopping with us.
Because fragrances are personal-use products, we maintain certain restrictions on returns for hygiene and product-safety reasons.
If you receive:
- A damaged product - A leaking product - An incorrect product - A product significantly different from what you ordered
please contact us within 48 hours of delivery.
Please provide:
- Order number - Photographs of the product - Photographs of the packaging - A short video where necessary - A description of the issue
Our team will review the request and determine the appropriate resolution.
Due to hygiene and personal-use considerations, opened, sprayed or used perfumes cannot be returned simply because you do not like the fragrance.
For an approved return, the product must generally be:
- Unused - Unopened - In its original condition - In its original packaging
The final eligibility of a return will be determined by Mina Perfumes based on the circumstances and applicable law.
We currently do not offer exchanges for fragrance products. If you receive a damaged or incorrect product, please contact us so that we can assist you.
Once an approved refund is confirmed, the applicable amount will be refunded through the original payment method where possible.
Refund processing times may depend on the payment provider or bank.
Unless otherwise required by applicable law, refunds may not be available for:
- Used or sprayed perfumes. - Change of mind after opening or using a fragrance. - Incorrect address provided by the customer. - Failure to receive an order because of customer-related delivery issues. - Normal differences in fragrance perception. - Products damaged after delivery due to improper handling.
Orders may be cancelled only before they are dispatched, subject to our ability to process the cancellation.
Once an order has been dispatched, cancellation may no longer be possible.
